9q99 Privacy Policy

1. Introduction

9q99 ("we", "us") operates an online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains what types of personal information we collect, why we collect it, how we use and store it, and what rights you have.

By using the 9q99 website and services, you agree to the terms of this privacy policy. Our services are available only to individuals aged 21 and above.

This policy may be updated regularly. In the event of changes, we will publish a notice on the website and, where applicable, notify you by email. Continued use of the service after any changes means you have accepted the revised policy.

2. Information We Collect

9q99 may collect the following types of information during registration, transactions, and use of the service:

a. Information You Provide Directly

• Full name, date of birth, and national ID details (for age verification)
• Email address and contact details
• Account username and password (stored in encrypted form)
• Banking and payment method details (bKash, Nagad, Rocket, Upay, bank transfer)
• Content of communications with us via live chat, email, or other channels

b. Automatically Collected Information

• IP address, device type, and operating system details
• Browser type and language settings
• Website navigation logs, page views, and session duration
• Information collected via cookies and similar tracking technologies
• Referral source (where you came from before visiting our site)

c. Transaction and Gaming Activity

• Deposit and withdrawal history and amounts
• Betting history and gaming activity records
• Bonus and promotional offer usage details
• Responsible gaming limit settings and self-exclusion records

3. Purpose of Using Information

9q99 uses the collected information for the following purposes:

Account and Service Management

• Creating, verifying, and ensuring the secure management of accounts
• Processing deposits, withdrawals, and financial transactions
• Providing bonuses, cashback, and VIP benefits
• Managing customer support services

Security and Legal Compliance

• Preventing fraud, money laundering, and unauthorized access
• Conducting age verification (to confirm 21+) and identity verification
• Enforcing responsible gaming policies
• Meeting applicable legal obligations and regulatory requirements

Service Improvement and Communication

• Analyzing user experience to improve service quality
• Informing you about relevant promotions and offers (if you have given consent)
• Identifying and resolving technical issues
• Monitoring site performance and security

7. Data Retention Period

9q99 retains your information for as long as necessary and legally required:

• Active Accounts: All information is retained while the account remains active.
• Closed Accounts: Certain information may be retained for a defined period after account closure to meet legal obligations.
• Financial Transaction Records: Retained for the period required by financial regulations.
• Responsible Gaming Records: Self-exclusion and limit-setting data is retained for as long as technically necessary.

Once the applicable retention period has passed, your information is securely deleted or anonymized.

8. Your Rights Regarding Your Information

As a 9q99 user, you have the following rights regarding your personal information:

• Access: The right to know what information we hold about you and to receive a copy.
• Correction: The right to request correction of inaccurate or incomplete personal information.
• Deletion: The right to request deletion of your information in certain circumstances (where there is no legal obligation to retain it).
• Objection to Processing: The right to object to your information being used for marketing communications.
• Restriction: The right to request that the processing of your information be restricted in certain circumstances.
• Portability: The right to receive your information in a structured, machine-readable format.
• Withdrawal of Consent: The right to withdraw consent for marketing-related communications at any time.

To exercise these rights, please contact our customer support team via live chat or email. We will respond to your request as promptly as possible.

9. Protection of Minors

9q99 strictly provides services only to individuals aged 21 and above. We do not knowingly collect or process information from anyone under the age of 21.

We carry out an age verification process at the time of registration. If we become aware that a minor is using our services, we will immediately close that account and securely delete the associated information.

If you have information about unauthorized access by a minor, please notify us immediately.

10. International Data Transfers

In some cases, operating our services may require your information to be transferred internationally. For such transfers, we ensure that:

• Internationally recognized data protection standards are followed.
• Third-party partners provide protections equivalent to our privacy policy.
• Applicable contractual safeguards remain in effect.

11. Changes to This Policy

9q99 reserves the right to update or revise this privacy policy as needed. For significant changes, we will:

• Publish a notice of the changes in a prominent place on the website.
• Send a notification to your registered email address where applicable.
• Update the "Last Updated" date at the top of the policy.

Continued use of the service after any changes means you have given your consent to the revised privacy policy. We encourage you to review this policy regularly.