9q99 Terms and Conditions

1 General Provisions

These terms and conditions ("Terms") form a legal agreement between the 9q99 platform ("Site", "we", "us") and the user ("you", "user"). By visiting the 9q99 website, creating an account, or using any of our services, you are considered to have fully accepted these Terms.

If you disagree with any part of these Terms, please refrain from using the site. These Terms may be updated from time to time; continuing to use the site after updated Terms are published will be considered your acceptance of the new Terms.

2 Account Registration and Eligibility

2.1 Age Requirement

To open an account and use the services on 9q99, you must be at least 21 (twenty-one) years of age. If an account is registered with a false age, it will be immediately cancelled and all deposited funds and bonuses may be forfeited.

2.2 One Person, One Account

Each person may operate only one account. 9q99 reserves the right to permanently close all accounts if a single person creates more than one.

2.3 Information Provided at Registration

You must provide accurate, complete, and up-to-date information when registering an account. If any of your details change, please notify our support team as soon as possible.

• Full legal name (as per national identity card)
• Correct date of birth
• Active mobile number
• Valid email address

3 Account Verification and Security

3.1 Identity Verification (KYC)

9q99 may verify your identity at any time. The following documents may be requested for this purpose:

• Scanned copy of National Identity Card (NID) or passport
• Proof of current address (utility bill or bank statement)
• Proof of ownership of the payment method

Withdrawals may be temporarily held until document verification is complete.

3.2 Account Security

Keep your account login details (username and password) completely confidential. Sharing this information with any third party is prohibited. If you suspect any unauthorised access to your account, contact our 24/7 live chat support immediately.

4 Financial Transactions — Deposits and Withdrawals

4.1 Accepted Payment Methods

9q99 currently processes deposits and withdrawals via the following methods: bKash, Nagad, Rocket, Upay, and bank transfer.

4.2 Minimum Limits

The minimum amount for each deposit is ৳100 (one hundred taka) and the minimum amount for each withdrawal is ৳800 (eight hundred taka).

4.3 Withdrawal Timeframe

For successfully verified accounts, withdrawal requests are normally processed within 1 (one) hour.

4.4 Source of Funds

You confirm that all funds deposited into your account are from legitimate sources, and using funds from a third party is strictly prohibited.

4.5 Withdrawal via Same Method

Withdrawals are generally processed using the same method that was used to make the deposit. 9q99 reserves the right to designate an alternative method if necessary.

• Deposited funds cannot be withdrawn directly without wagering — at least one wager must be placed.
• 9q99 reserves the right to verify withdrawal requests before approval.
• Withdrawals may be held during an investigation in cases of suspected activity.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New members are eligible to receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. A minimum deposit of ৳100 is required to receive this bonus.

5.2 Wagering Requirement

The wagering requirement for the welcome bonus is 10x (ten times). This means withdrawals will only be possible after completing wagering equal to ten times the total of the bonus and deposit combined.

5.3 Bonus Usage Terms

• A bonus may only be used once.
• Multiple bonus offers cannot be used at the same time.
• Wagering on specific games may be required to earn a bonus.
• Any fraudulent activity related to a bonus will result in forfeiture of that bonus.
• 9q99 reserves the right to modify or cancel any bonus offer at any time.

5.4 VIP Program

The 9q99 VIP program has four tiers:

• Bronze — weekly cashback up to 0.4%
• Silver — weekly cashback up to 0.8%
• Gold — weekly cashback up to 1.1%
• Platinum — weekly cashback up to 1.5%

Users can advance to higher VIP tiers through regular play and active engagement with the platform.

6 Gaming Rules

6.1 Fair Play Guarantee

All games on 9q99 are operated fairly and transparently. Our games are powered by world-class providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt.

6.2 Betting Limits

Minimum and maximum betting limits are set for each game. These limits are clearly displayed in the game interface.

6.3 Technical Issues

If a game session is incomplete due to a technical fault, 9q99 reserves the right to review the status of that session and make a decision. In the case of discrepancies arising from system errors, 9q99's decision will be considered final.

6.4 Sports Betting

Specific rules apply to each event for betting on cricket, football, kabaddi, and other sports. If a match is cancelled or left incomplete, betting will be settled in accordance with established industry standards.

7 Prohibited Activities

The following activities are strictly prohibited and may result in account termination:

• Providing false information about age or identity
• Operating multiple accounts or having others operate them on your behalf
• Using third-party funds or payment methods
• Misusing the bonus system or committing bonus abuse
• Any form of cheating, software hacking, or use of bots
• Using the platform for money laundering purposes
• Harassing or threatening other users
• Attempting to interfere with the platform's security systems

8 Account Suspension or Closure

8.1 By 9q99

9q99 reserves the right to temporarily suspend or permanently close any account without prior notice in the following situations:

• If any provision of these Terms is violated
• If required documents are not provided during the verification process
• If the account remains inactive for a long period (generally 12 months or more)
• Upon instruction from a court or relevant authority

8.2 By the User

You may voluntarily close your account at any time. To do so, contact the support team via 24/7 live chat or email. Any pending withdrawal requests will be processed before the account is closed.

9 Limitation of Liability

9q99 is not liable under any circumstances for the following:

• Loss or damage caused by technical issues on the platform
• Loss of a game session due to internet disconnection
• Errors or failures by third-party service providers
• Loss of user data or funds due to unauthorised access, where this occurs as a result of the user's own negligence
• Any loss arising from activities that are unlawful under applicable law

9q99's total liability will in no circumstances exceed the amount of the user's most recent deposit.

10 Intellectual Property

All content on the 9q99 platform — logos, designs, software, text, graphics, audio and video elements — is the intellectual property of us or our licensors. Reproducing, distributing or using any part of this content for commercial purposes without prior permission is prohibited.

The names and logos of game providers displayed on the 9q99 platform are registered trademarks of their respective companies.

11 Privacy Policy

To learn more about how your personal information is collected, stored and used, please read our Privacy Policy, which forms an integral part of these terms.

9q99 uses SSL encryption and modern security technology to protect user data. We do not sell or rent users' personal information to third parties.

12 Responsible Gaming

9q99 believes that gaming is a form of entertainment and should never be seen as a solution to financial problems. We fully support responsible gaming practices.

12.1 Self-Restriction Features

Users can set the following limits for themselves:

• Daily, weekly or monthly deposit limits
• Setting loss limits
• Session time limits
• Temporary or permanent self-exclusion

Contact our support team to activate these features. Visit our Responsible Gaming page to learn more.

13 Changes to Terms

9q99 reserves the right to modify these terms at any time. In the case of significant changes, a notice will be sent to the email address registered to the user's account. Continued use of the platform after updated terms are published will be considered as your acceptance of the new terms.

Users are advised to visit this page regularly and stay informed about the latest terms.

14 Dispute Resolution

14.1 Resolution via Support

For any dispute or complaint, please first contact us through our 24/7 live chat support or by email at [email protected]. We will make every effort to resolve the issue within a reasonable time.

14.2 Final Decision

In any gaming-related dispute, the decision of 9q99 will be considered final, unless applicable law provides otherwise. 9q99 reserves the right to temporarily hold the relevant funds while a dispute resolution process is ongoing.

15 Contact

For any questions or clarifications regarding these terms, please contact us in the following ways:

• Live Chat: Support in Bengali 24 hours a day, 7 days a week
• Email: [email protected]

Our support team is always ready to serve you in Bengali.